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Question

How do I get Adobe Media Encoder to work?

Forum|Forum|8 years ago
May 13, 2017
5 replies
1090 views

I have Adobe Media Encoder CC 2017 on my Mac. I cannot get it to work.

Above is a screenshot of the error.

I would appreciate information on how to correct this issue.

Thank you.

This topic has been closed for replies.

A

AnotherMeAuthor

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Thank you Adobe for helping me fix this problem.

A

AnotherMeAuthor

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Nariman Sodeifi

Participating Frequently

You should contact Adobe Technical Support for such issues.

I'm not sure why this is happening, but i suspect Support should be able to help you with this.

if I had to recommend a workaround, I would you say you may want to create a new user account on that system and see if that user account has this issue as well or if this is limited to your account. Possibly a permission issue on your user account.

A

AnotherMeAuthor

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Can you give me the best way of contacting Adobe for this problem?

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AnotherMeAuthor

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Bump... Adobe I really need to get this resolved...

A

AnotherMeAuthor

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I really hope someone from Adobe can help me with this issue!

A

AnotherMeAuthor

Inspiring

I do have an older version of Adobe Media Encoder on my Mac. Is the solution to this problem to delete them both and do a reinstall of Adobe Media Encoder CC 2017? If so, how do I do a full uninstall of Adobe Media Encoder CS6? I see an uninstall for the cc 2017 version but not the CS6 version.

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