I have a problem dealing with the export of the project in Adobe Encoder this message

I have a problem dealing with export of the project in Adobe Encoder  this massage : 

cloud not read from source please check the settings and try again .

my Device info : 

  Model Name: iMac

  Model Identifier: iMac17,1

  Processor Name: Quad-Core Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Hyper-Threading Technology: Enabled

  Memory: 32 GB

  Boot ROM Version: 170.0.0.0.0

  SMC Version (system): 2.34f3

  Serial Number (system):..................................

  Hardware UUID: 7AFB7C93-367C-5AC3-8155-CFEEA32AF433

information adobe version :

afereffect:  22.4

encoder : 22.4