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ramishaf59740978
ramishaf59740978
Participant
Jul 15, 2017 8:39 PM UTC
Question

I installed Media Encoder. But I keep getting an error message when I try to open it

Hi there,

I just installed Adobe Media Encoder 2017, but when I went to open it I got this message:

C:\WINDOWS\SYSTEM32\MSVCR110.dll is either not designed to run on Windows or it contains an error/ Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f.

I've already tried re-installing but it won't work. Can anyone help?

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5 replies

McStack
Known Participant
Jan 31, 2018 1:27 PM UTC

I'm having the same issue but not just with AME.  I get it with Photoshop and After Effects as well, with a slight variation as seen below. 

I thought perhaps it was my graphics driver (for NVIDIA GTX 960, Windows 10) that needed to be updated, but that didn't fix it. I've also uninstalled and reinstalled all three programs...

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 31, 2018 2:22 PM UTC

disable graphics acceleration in the problematic programs.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Jul 15, 2017 9:07 PM UTC

you need to update your ms visual c++, https://support.microsoft.com/en-us/kb/2977003

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

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ramishaf59740978
ramishaf59740978Author
Participant
Jul 16, 2017 12:28 AM UTC

Hi! I tried that and I'm still getting the same error. Any other fixes?

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Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
Jul 17, 2017 4:52 PM UTC

Moving this discussion to the Adobe Media Encoder (AME) forum.

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