I lost alla the queue items on media encoder

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hi there, media encoder just crashed and I lost all the queue items, any idea if I can restore the queue? many thanks

Adobe Employee

Quit AME. Have a look at /<User>/Documents/Adobe/Adobe\ Media\ Encoder/25.0/batch.xml.bak, remove the current file and try to rename it to /<User>/Documents/Adobe/Adobe\ Media\ Encoder/25.0/batch.xml. Then restart AME.

Peru Bob

Community Expert

Sorry, no.

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E

eckiAMETeamCorrect answer

Adobe Employee

Quit AME. Have a look at /<User>/Documents/Adobe/Adobe\ Media\ Encoder/25.0/batch.xml.bak, remove the current file and try to rename it to /<User>/Documents/Adobe/Adobe\ Media\ Encoder/25.0/batch.xml. Then restart AME.

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