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Participating Frequently
December 17, 2024
Answered

I lost alla the queue items on media encoder

  • December 17, 2024
  • 1 reply
  • 146 views

hi there, media encoder just crashed and I lost all the queue items, any idea if I can restore the queue? many thanks

Correct answer eckiAMETeam

Quit AME. Have a look at /<User>/Documents/Adobe/Adobe\ Media\ Encoder/25.0/batch.xml.bak, remove the current file and try to rename it to /<User>/Documents/Adobe/Adobe\ Media\ Encoder/25.0/batch.xml. Then restart AME.

 

1 reply

Peru Bob
Community Expert
Community Expert
December 17, 2024

Sorry, no.

eckiAMETeamCorrect answer
Adobe Employee
June 10, 2025

Quit AME. Have a look at /<User>/Documents/Adobe/Adobe\ Media\ Encoder/25.0/batch.xml.bak, remove the current file and try to rename it to /<User>/Documents/Adobe/Adobe\ Media\ Encoder/25.0/batch.xml. Then restart AME.