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Participant
June 30, 2023
Question

In-camera glitch is preventing me from generating a proxy (proxy fails when it reaches glitch)

  • June 30, 2023
  • 3 replies
  • 305 views
I'm trying to create a proxy for a clip that has some kind of glitch that lasts for 12 frames. I'm guessing this glitch happened in-camera or in the memory card because I can see the glitch (green bar on lower third of frame) when I play back the raw clip in VLC.
 
Even though the clip has a glitch for 12 frames, I still need to generate a proxy for it. But when I try to do this, the proxy stops transcoding once it reaches the glitch and I get a "failed" status in Media Encoder. The error report says "encoding failed." Is there a way to create a proxy without the transcode failing? Even if it subtitutes black frames where the glitch is happening. 
 
I can break the clip up into two clips, pre-glitch and post-glitch, and generate proxies for those, but I would rather not do that and complicate the finishing process down the line since this is a feature film. Thanks in advance !!
 
 
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    3 replies

    Participating Frequently
    July 7, 2023

    Hi @Anna30815539kddn ,

     

    Sorry for the problem. Can you please try the same with Hardware accelerated decoding unchecked from Media Prefereces in AME ? It will enable software decoding of frames during proxy creation. We would like to see if it is able to create proxies without failure.
    As a workaround, you can create a sequence in Premiere Pro with this clip, delete the glitched frames from sequence, export this sequence to any format of your choice and use this exported file as a source for your workflows. This will be better than working with two clips and creating their proxies. 

    Moreover, please share this problematic clip here https://helpx.adobe.com/creative-cloud/help/share.html . We will investigate and update as requried.

    Thanks,

    Mayjain

    Adobe Employee
    July 6, 2023

    Not that I know. I'll ask our formats guys.

    Peru Bob
    Community Expert
    Community Expert
    June 30, 2023

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the AME forum so that proper help can be offered.