Skip to main content
Participant
October 31, 2014
Question

incompatible video codec found in the preset

  • October 31, 2014
  • 2 replies
  • 15291 views

Hello, First post so apologies if I am in the wrong section.

I am trying to export a sequence from premier pro through the media encoder.

for my project I am required to produce a 720p, 25fps h.264 .mov  however when selecting the format "Quicktime"  there is no drop down in the codec options to allow for H.264 compression.

Under format I have attempted selecting a preset that matches the above settings but I receive the error message

"incompatible video codec found in the preset"

I am using a new laptop (around 2 weeks old) on the windows 7 os

Thanks for your help!

    This topic has been closed for replies.

    2 replies

    Participant
    January 23, 2018

    Please download and install QuickTime Player and it will solve the problem.

    you can download it from the link below.

    Download QuickTime - free - latest version

    [removed by moderator]

    Peru Bob
    Community Expert
    Community Expert
    October 31, 2014

    Which version of AME?

    Participant
    October 31, 2014

    I am using the most recent update for all the cc programs I have installed. seems like I am maybe missing the codec for h.264 but I am by no means an expert.

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    November 5, 2014

    Hi Keith,

    Sign out of CC, restart Premiere Pro, then sign back in to CC.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio