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Participant
Oct 31, 2014 5:17 PM UTC
Question

incompatible video codec found in the preset

Hello, First post so apologies if I am in the wrong section.

I am trying to export a sequence from premier pro through the media encoder.

for my project I am required to produce a 720p, 25fps h.264 .mov  however when selecting the format "Quicktime"  there is no drop down in the codec options to allow for H.264 compression.

Under format I have attempted selecting a preset that matches the above settings but I receive the error message

"incompatible video codec found in the preset"

I am using a new laptop (around 2 weeks old) on the windows 7 os

Thanks for your help!

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    5 replies

    Participant
    Jan 23, 2018 7:49 AM UTC

    Please download and install QuickTime Player and it will solve the problem.

    you can download it from the link below.

    Download QuickTime - free - latest version

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    Peru Bob
    Community Expert
    Community Expert
    Oct 31, 2014 6:07 PM UTC

    Which version of AME?

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    Participant
    Oct 31, 2014 7:20 PM UTC

    I am using the most recent update for all the cc programs I have installed. seems like I am maybe missing the codec for h.264 but I am by no means an expert.

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    Kevin J. Monahan Jr.
    Legend
    Nov 5, 2014 7:27 PM UTC

    Hi Keith,

    Sign out of CC, restart Premiere Pro, then sign back in to CC.

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio