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Marcial Reiley
Inspiring
Nov 20, 2016 6:46 PM UTC
Answered

Just upgraded to build 11.0.0.131, Media Encoder crashes

OS 10.11.6

I just upgraded to latest version of Media Encoder, cued video from Premiere Pro but about two minutes into Media Encoder render I keep getting a crash error.

Rendering H.264 Vimeo 1080p settings

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    Marcial Reiley
    Marcial ReileyCorrect answer
    Inspiring
    Nov 24, 2016 4:37 PM UTC

    What works is to change render settings to software only.

    4 replies

    Marcial Reiley
    Inspiring
    Nov 20, 2016 7:05 PM UTC

    And when I render directly from Premiere Pro 2017 (1432) I get serious error crash message.

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    Vidya Sagar
    Participating Frequently
    Nov 24, 2016 4:02 PM UTC

    Hi Marcial,

    1. What is the Operating System?

    2. What is the selected Renderer in Premiere Pro & Media Encoder?

         In Premiere Pro, File > Project Settings > General > Renderer.

         In Media Encoder, Queue Panel, right bottom corner, Renderer

    Change the Renderer & try export again.

    3. If it is Windows machine,

         In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro & Check the Export

         In Media Encoder > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Media Encoder & Check the Export

    Please let us know the status.

    Thanks,

    Vidya Sagar.

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    Marcial Reiley
    Marcial ReileyAuthorCorrect answer
    Inspiring
    Nov 24, 2016 4:37 PM UTC

    What works is to change render settings to software only.

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