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Lakshmi Kanth Raju
Participant
May 12, 2021
Answered

Keeps crashing before update and even after latest update.

  • May 12, 2021
  • 2 replies
  • 1259 views

Hi Team Adobe,
This is been the issue since almost an year. Have been patiently waiting for each update hoping that will solve the issue. But nothing has changed and this has afftected our teams work, and with lockdowns and work from home scenerious its been very difficult. Can there a be solution soon for this, please?

Have gone through the forum multiple time to get solutions, but nothing has helped so far.

    This topic has been closed for replies.
    Correct answer tomtMI

    Hi Shivangi,

     

    Actually seems to be working ok today.  I had already updated to the latest Nvidia drivers as well.

    However on Friday, there was a Dell Command Update. Didn't seem like would have anything to do with it,

    but I've open/closed today about 20 times w/o issue.  I have a co-worker who is still haveing issues w/ AE ... but we'll see how it goes now.  Thanks, Tom

    2 replies

    tomtMI
    tomtMI
    Participant
    May 24, 2021

    I'm having similar issues wirh AME ... Premiere seems to be fine since the latest update 15.2.

    On a Dell Precision 5540 running latest Windows 10 Pro 20H2.

     

    After multiple attempts, I can usually get to run, but it'll just hang, and I have to quit the process in Task Manager multiple times before getting it to start.

     

    I've attached a couple crash reports, and switched to txt, so could upload.

     

    Thanks.

    gupta shivangi
    gupta shivangi
    Legend
    May 31, 2021

    Thanks for sharing the crash log. Could you test the issue after updating the GPU drivers to the latest version?

    Let us know the outcome.

    Regards,

    Shivangi

    gupta shivangi
    gupta shivangi
    Legend
    May 21, 2021

    Hi Lakshmi,

    We understand this is a tough time for everybody. We'll make sure the issue gets addressed ASAP. 

    Does AME crash while the export is in progress? Could you share more details?

    What are your system details(OS, RAM, GPU, etc)?

    Looking forward to your response.

    Thanks,

    Shivangi

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