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April 5, 2018
Question

Media Encoder 12.1 not encoding

  • April 5, 2018
  • 1 reply
  • 679 views

Just downloaded 12.1.  120. worked fine, but in 121 I send a timeline to Media Encoder from Premiere, and it loads in the queue. I then press start to encode the file and nothing happens. Encoder just sits and doesn't encode the file. Then I press the stop button, then I try to close AME and I have to force quit it to close the program.

I have trashed the preferences and restarted my machine multiple times, all to have the same issue.

Machine specs

MAC OS X El Capitan  10.11.6

MacPro (mid 2010)

2x2.66 GHz  6-core Intel Xeon

64 GB  1333MHz DDR3 ECC

Graphics  ATI Radeon HD 5770 1024mb

Any help would be greatly appreciated

Thanks

This topic has been closed for replies.

1 reply

Vidya Sagar
Adobe Employee
Adobe Employee
May 24, 2018

Hi jjwiii,

Sorry for the trouble. Please check if both the applications are updated to the same version.

Here are the steps: FAQ: How to find the exact version of Premiere Pro you're using?

Thanks,

Vidya