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Participant
May 23, 2020
Question

Media Encoder 14.2 crashes all the time after updating from 14.1

  • May 23, 2020
  • 3 replies
  • 4058 views

Hi!

I updated AME from 14.1 to 14.2 and now it crashes every time when  I want to add a video file to the queue.

I have the same problem when I add something from After Effects or Premiere.

 

I did a fresh install of AME and everything was working again. But as soon as I change anything in the preferences, I got the same problems again!

This topic has been closed for replies.

3 replies

SpaceDept
Participant
July 10, 2020

I haven't been able to get ME 2020 to work. My current success rate is about 1 completion for every 10 tries. 

Any better luck out there?

Adobe Employee
May 26, 2020

Hi ,

We have identified the issue and have a possible fix in latest beta build. We request to try it out latest Beta build of Premiere Pro or Adobe Media Encoder.
You can access latest Beta build from Creative Cloud App > Beta Apps
Please let us know whether it works or not.

 

Regards

Abhishek 

Participant
May 26, 2020

Hi,

I tried using the Beta and its working. However its quite slow compared as usual. 

Participant
May 24, 2020

Here's my log file:

Log file created: 24.05.2020 08:37:44
---------------------------------------
Ticks = 250      <13676> <Wasapi initialization> <5> Time =  0.0311917second
Ticks = 516      <17220> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 14910
Ticks = 703      <13676> <DS> <5> GPUSniffer launching with test mask 62
Ticks = 1281      <13676> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 62
Initializing GPU Tech:
	Try CUDA: 1
	Try OpenCL: 1
	Try Metal: 0
	Try Vulkan: 0
	KernelLoadAction: 0
	UseOpenGLContext: 0000000000000000
	UseDeviceContext: 0000000000000000
	UseD3D11Context: 0000000000000000
CUDA system device count: 1
	Found CUDA device index: 0 Name: GeForce MX230
	    No capability restrictions detected - adding device to list
OpenCL system device count: 2
	Found OpenCL device Name: GeForce MX230 supportsSSG: 0
	Skipping nVidia OpenCL device
	Found OpenCL device Name: Intel(R) UHD Graphics 620 supportsSSG: 0
	    No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce MX230/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 445.87 25.20.100.6519
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
   Size: (0, 0, 1920, 1080)
   Max texture size: 32768
   Supports non-power of two: 1
   Shaders 444: 1
   Shaders 422: 1
   Shaders 420: 1


--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 - 
   Name: GeForce MX230
   Vendor: NVIDIA
	Integrated: 0
   Capability: 6.1
   Driver: 11
   Total Video Memory: 2048MB
OpenCL Device 1 - 
   Name: Intel(R) UHD Graphics 620
   Vendor: Intel
	Integrated: 1
   Capability: 2.1
   Driver: 2.1
   Total Video Memory: 6505MB
Ticks = 1281      <13676> <DS> <5> GPU Sniffer result: 62
Ticks = 3219      <13676> <EACL.HostedLogin> <5> Team Projects login completed successfully, localServerAddress: "http://127.0.0.1:14910", remoteServerAddress: "https://cc-api-teamprojects.adobe.io:443", remoteServerConnected: true, remoteServerAuthorized: true
Ticks = 4953      <13676> <AMEApp> <0> Time taken to load MediaCore plugins: 3233.03 milliseconds.
Ticks = 5891      <13676> <AMEApp> <1> Entering RunEventLoop
Ticks = 6500      <13676> <APIP> <5> a50058b0-ecfd-44ec-9f10-faa85114fc3f
Ticks = 10641      <16528> <PrSDKSequenceAudioSuite> <5> Deprecated function. Use MakeAudioRenderer() passing channel layout instead.
Ticks = 16672      <16528> <ExporterHost::BeginThreadExport> <5> Exporter finished in : 6.02985 seconds. Result code: 0 Destination:F:\_unfertig\Badeanstalten Køge - Filmcentralen - streaming af danske kortfilm og dokumentarfilm - 5000K.avi
Ticks = 22797      <13676> <Assert> <0> Exception Occurred!
Exception Occurred!: A low-level exception occurred in: H.264 (Exporter:4)
Assert Dialog Show:false
Participant
May 24, 2020

AME 14.2 is working again after I disable GPU hardware acceleration.

 

What's wrong with my hardware???

 

Like I said: I had no problems or errors with version 14.1 (and all versions before).

 
May 25, 2020

I just found this post after having the same issues. My problem is that AME was crashing after clicking "Create Ingest Preset," and Premiere was crashing when I hit anything to do with Ingest settings. When I read your post, the first thing I tried was disable GPU acceleration, and now I have what seems to be seamless preformance.

Have you learned anything else in the past two days? I'm curious as hell about this.