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jrmazzini
jrmazzini
Participant
February 23, 2021
Question

Media Encoder 14.9 Keep Crashing

  • February 23, 2021
  • 4 replies
  • 340 views

Hello, 

I've been expereincing issues with Media Encoder for the past 4 months now where it continues to crash upon start up of the app whether from the dock on my Mac or when I try to export from Ae or Pr into Media Encoder through dynamic link. 

 

I am on a iMac Pro witu Big Sur macOS. 

 

Anyone has expereinced this same issue and figured out how to resolve?

 

I've tried countless times by uninstalling and reinstallling the app and used Adobe Creative Cloud Cleaner Tool with no luck. 

 

Please advise. 

    This topic has been closed for replies.

    4 replies

    T
    The Sweet Life Society
    Participant
    March 8, 2021

    Same situation, i try to install older versions but my mac still continue to crash.

    help me plese!

    C
    Christopher Shipe
    Participating Frequently
    March 6, 2021

    I have encountered this same problem as you for a month or two, anytime media encoder opens (whether through dynamic link exporting or opening the app from the dock/taskbar), it crashes after a few minutes even when there is nothing happening inside of the app. I have tried installing earlier versions but it does not stay open for longer than a few minutes, mine also freezes on export if the GPU Acceleration feature is enabled.

     

    I am on a Windows 10 PC with an AMD Radeon 5700XT graphics card & a AMD Ryzen 7 3700x cpu.

      J
      Jasun16B7
      Participant
      March 6, 2021

      I have exactly the same problem. I try to export using ME and... nope... crashes Premier and that's that. Tech support hasn't been any help. 

      gupta shivangi
      gupta shivangi
      Legend
      March 5, 2021

      Hi there,

      We're sorry for the experience you've had. We're here to help you with the AME launch issues.

      Do you get any error when the application crashes?

      Have you considered installing a previous version to check if that works?

      Looking forward to your response.

      Thanks,

      Shivangi

      jrmazzini
      jrmazziniAuthor
      Participant
      March 6, 2021
      Hi,

      Thanks Shivangi for reaching out.

      Unfortuntetly the issue still continues. I've tried multiple versions of
      AME with the same result. WHen I launch from the dock it crashes and when I
      export from Pr or Ae through dynamic link it crashes as well.

      I am on the latest updated version of all apps and always receive the same
      crash report.

      Let me know if you want me to send you the report but have done so multiple
      times through the automated crash notification that appears after the app
      fails to open.

      Please advice.

      Thanks,

      --
      Jorge Mazzini
      787.382.0464
      jarmazzini@gmail.com
      www.jarmazzini.com
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