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Participant
September 21, 2021
Question

Media Encoder 15.4 not connecting to dynamic link, not opening and not rendering.

  • September 21, 2021
  • 1 reply
  • 183 views

I don't even know with what to start. On Friday everything worked correctly and since Monday I'm not able to work at all.
First Media Encoder didn't want to open at all. I thought that it might be down to Windows 10 update so I installed the newest version  of AE and ME(15.4.1). The program or didn't want to launch at all or didn't import the files. I go back to previous version and managed to render 4 videos before it crash again. After reinstalling it 3 times today, cleaning all the catche, removing folder 12.0 form C:/.../Adobe/Media Encoder I still have not working program. It isn't even connecting with project, it just frezzes.

My machine specs:
Win 10 64bit, 32 GB Ram
Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz 3.80 GHz
AMD Radeon HD 7900
All drivers up to date



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1 reply

gupta shivangi
Legend
September 24, 2021

Hi there,

We're sorry for the trouble. We appreciate that you troubleshot the issue before reaching out to us. Check out this article related to the issue you've reported: https://helpx.adobe.com/after-effects/kb/after-effects-composition-export-error.html

Let us know if it helps.

 

Regards,

Shivangi