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Inspiring
April 11, 2018
Question

Media Encoder 2018 Hanging

  • April 11, 2018
  • 6 replies
  • 2100 views

Media Encoder 2018 (12.0) has been working on rendering a 3:00 video with no effects for 2 hours with no progress. I've tried all I can think of.

Media Encoder 12.0.1 will not open at all, so I downgraded to AME 2017 and Premiere Pro 2018 12.1.0 wouldn't even recognize it, so I uninstalled and reinstated AME 2018 12.0, and Premiere sends files to be rendered to it, but when started, Media Encoder just sits there. In my system logs, I found this:

TIC TCP Conn Event [25:0x61000056e040]: 2

TIC TCP Conn Cancel [25:0x61000056e040]

<private> stream, pid: 12537, url: http://localhost:59259/api/remoteLogin] cancelled

[25.1 B756853D-9C6A-45F5-90E2-1EEF472E0696 <private>.61653<-><private>]

Connected Path: satisfied (Path is satisfied), interface: lo0, dns

Duration: 21.320s, DNS @0.000s took 0.000s, TCP @0.001s took 0.000s

bytes in/out: 5830/36938, packets in/out: 23/22, rtt: 0.000s, retransmitted packets: 0, out-of-order packets: 0

It looks as though there's some sort of error in app-to-app communication. I've uninstalled and reinstalled each version (2017, 2018 12.0, and 2018 12.0.1) several times, with no luck. Any ideas? I use Media Encoder all the time, and this is a serious blow to my workflow if I can't get it resolved.

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6 replies

Participating Frequently
April 13, 2018

Damn. The only other option I can think of is opening as administrator or root privileges. It's a long shot. Other than that I would contact the chat support.

Participating Frequently
April 13, 2018

I would start a support chat and let them do a screen share. I've had a 100% success rate when I've had quirky problems and had a tech help out.

Participating Frequently
April 13, 2018

Are you guys able to render out a project inside of Premiere?

Participating Frequently
April 13, 2018

Sorry I use FCX Pro for editing

Participating Frequently
April 13, 2018

Hmmm ok. Are you able to open AME but it hangs when you select a file, or does it never open?

Participating Frequently
April 13, 2018

Hey everyone. I found a YouTube video that fixed the problem for me.

https://www.youtube.com/watch?v=4rQeDP1ArLk

Participating Frequently
April 13, 2018

I am on a iMac 27inch, MacOS Sierra

Took some time finding this file, deleted it, but it didn't work

here is where I found it:

HD/Library/Application Support/Adobe/SLCache

Participating Frequently
April 13, 2018

I tried that also but no result.

Also deleting the 12.0 directory (HD/Library/Application Support/Adobe/AdobeMediaEncoder/12.0), re-install gaves no result

Participating Frequently
April 12, 2018

Same thing is happening to me.

Participating Frequently
April 13, 2018

For me the same problem to on a iMac High Sierra.

Tried re-install and delete the prefs but no result.

RobWomackAuthor
Inspiring
April 11, 2018

Whoops. I'm on a Mac Pro (Mid 2010)

macOS High Sierra 10.13.4

32 GB RAM

NVIDIA Quadro K5000 4096 MB graphics