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Participant
December 5, 2017
Answered

Media Encoder 2018 Version 12.0 - framerate issues

  • December 5, 2017
  • 1 reply
  • 745 views

Hey there,

i recently created a new After Effects 2018 (Version 15.0.0.) project with 25,00 fps and sent it to Media Encoder 2018 12.0 (Build 202). I then sent this file H264 file to my sound designer, who is working with QBase. When he imports my H264-file, QBase tells him that the framerate is 24,98 fps, not 25,00. I checked the file on my computer with premiere and Quicktime and it says 25,00 fps.

So i opened an old Media Encoder 2014 and set the framerate manually to 25,00 fps. If Imported this file into QBase, it works and QBase says 25,00 fps.

Compared in QBase, the Media Encoder 2018 is shorter than the Media Encoder 2014 encoded file ... So there is definitely something wrong?!?!

We had a lot projects together in the past and this never happened until today ...

Can anyone help?

BR and thanks in advance
Daniel

This topic has been closed for replies.
Correct answer danielv22542545

Hello Adobe team,

your hotline told me that this is a know bug and that the team is working on a solution. How long will this solution take? This issue complicates my complete workflow ...

Please let me know about the planed date for the bugfix.

Thx in advance

Daniel

1 reply

danielv22542545AuthorCorrect answer
Participant
December 20, 2017

Hello Adobe team,

your hotline told me that this is a know bug and that the team is working on a solution. How long will this solution take? This issue complicates my complete workflow ...

Please let me know about the planed date for the bugfix.

Thx in advance

Daniel

Kevin J. Monahan Jr.
Community Manager
Community Manager
January 2, 2018

Sorry, according to regulations, we can't answer a date when a certain bug will be fixed. In general, we should have an update very soon, however.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio