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orkwurm
Participant
March 19, 2020
Question

Media Encoder 2020 (14.0.4) - Crash on start

  • March 19, 2020
  • 1 reply
  • 1558 views

Hi,

I've been working with ME the whole day and it worked perfectly fine.

But from one second to the next it crashes when ever I try to start it manually or via AE.

I tried to restart my PC and I tried to reinstall it / delete it completely / removing presets but nothing seems to work.
All fixes I could find online are for older versions or didn't work, too.

Pleae can anyone help?

I really need to continue working!

 

Here's the bug report:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.7.0" clientVersion="2.7.0" applicationName="Adobe Media Encoder" applicationVersion="14.0.4" build="16" source="Windows-Client" crashType="n/a">
<time year="2020" month="3" day="19" hour="13" minute="10" second="21" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="11137379-c496-448d-8179-b39d2ba9a4b8"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18362" applicationlanguage="en-us" userlanguage="de-DE" oslanguage="de-DE" ram="16279" machine="Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz" model="Intel64 Family 6 Model 63 Stepping 2" cpuCount="12" cpuType="8664" cpuFreq="3500 MHz"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 980" description="NVIDIA GeForce GTX 980" driverDate="20191024000000.000000-000" driverVersion="26.21.14.4112" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_13C0&#38;SUBSYS_111610DE&#38;REV_A1&#92;4&#38;6BF7E93&#38;0&#38;0018" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 980" description="NVIDIA GeForce GTX 980" driverDate="20191024000000.000000-000" driverVersion="26.21.14.4112" videoModeDescription="2560 x 1440 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_13C0&#38;SUBSYS_111610DE&#38;REV_A1&#92;4&#38;3122C50D&#38;0&#38;001A" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_STACK_OVERFLOW" exceptionCode="0xc00000fd" instruction="0x00007FFAC17BC4BA">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAC17BC4BA" symbolname="RtlAllocateHeap"/>
<stackStatement index="1" address="0x00007FFAC17BBA17" symbolname="RtlAllocateHeap"/>
<stackStatement index="2" address="0x00007FFAC17A78AC" symbolname="RtlDosPathNameToRelativeNtPathName_U_WithStatus"/>
<stackStatement index="3" address="0x00007FFAC17A603F" symbolname="RtlReleaseRelativeName"/>
<stackStatement index="4" address="0x00007FFAC17A9329" symbolname="RtlDosPathNameToNtPathName_U_WithStatus"/>
<stackStatement index="5" address="0x00007FFABE926319" symbolname="GetFileAttributesW"/>
<stackStatement index="6" address="0x0000000004A50F0A" symbolname="dvacore::filesupport::CreateShortCut"/>
<stackStatement index="7" address="0x000000000BB05E91" symbolname="unknown"/>
<stackStatement index="8" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000069"/>
<register name="RBX" value="0x0000000000370021"/>
<register name="RCX" value="0x00000000133BFA70"/>
<register name="RDX" value="0x0000000000000037"/>
<register name="RSI" value="0x0000000000000020"/>
<register name="RDI" value="0x0000000012DA1770"/>
<register name="RSP" value="0x0000000000053FD0"/>
<register name="RBP" value="0x0000000000000069"/>
<register name="RIP" value="0x00007FFAC17BC4BA"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FFA156E0000" end="0x00007FFA15724000" path="adobe\tbbmalloc.dll"/>
<binaryImage start="0x00007FFABDA20000" end="0x00007FFABDA53000" path="rsaenh.dll"/>
<binaryImage start="0x0000000045B40000" end="0x0000000045B50000" path="adobe\ExporterAIFF.prm"/>
<binaryImage start="0x0000000045D50000" end="0x0000000045D5E000" path="adobe\ExporterBMP.prm"/>
<binaryImage start="0x0000000045D70000" end="0x0000000045D9C000" path="adobe\ExporterDPX.prm"/>
<binaryImage start="0x0000000045DB0000" end="0x0000000045DBF000" path="adobe\ExporterGIF.prm"/>
<binaryImage start="0x0000000045DD0000" end="0x0000000045DDE000" path="adobe\ExporterGIFStill.prm"/>
<binaryImage start="0x0000000045E00000" end="0x0000000045E1B000" path="adobe\ExporterJPEG.prm"/>
<binaryImage start="0x0000000045E30000" end="0x0000000045ECF000" path="adobe\ExporterMP3.prm"/>
<binaryImage start="0x0000000045EF0000" end="0x0000000045F2C000" path="adobe\ExporterMPEGPreview.prm"/>
<binaryImage start="0x00007FFA156A0000" end="0x00007FFA156DF000" path="adobe\mc_enc_aac.dll"/>
<binaryImage start="0x00007FFA151A0000" end="0x00007FFA1569D000" path="adobe\mc_enc_avc.dll"/>
<binaryImage start="0x0000000045F40000" end="0x0000000045FB6000" path="adobe\ExporterP2.prm"/>
<binaryImage start="0x00000000460F0000" end="0x0000000046113000" path="adobe\ExporterPNG.prm"/>
<binaryImage start="0x0000000046130000" end="0x000000004613E000" path="adobe\ExporterTarga.prm"/>
<binaryImage start="0x0000000046150000" end="0x000000004615F000" path="adobe\ExporterTIFF.prm"/>
<binaryImage start="0x0000000046170000" end="0x0000000046184000" path="adobe\ExporterUncompressed.prm"/>
<binaryImage start="0x00000000461A0000" end="0x00000000461CF000" path="adobe\AVIWriter.dll"/>
<binaryImage start="0x00000000461E0000" end="0x00000000461FD000" path="adobe\ExporterWave.prm"/>
<binaryImage start="0x0000000046210000" end="0x000000004624A000" path="adobe\ExporterWindowsMedia.prm"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

 

This topic has been closed for replies.

1 reply

gupta shivangi
gupta shivangi
Legend
March 19, 2020

Hi there,

We're sorry for the trouble. 

  • Does it happen with all the versions of Adobe Media Encoder?
  • What happens when you manually import the .aep file in AME?

Let us know. We're here to help.

Thanks,

Shivangi

O
orkwurmAuthor
Participant
March 20, 2020

Hi,
thanks for the respons!

 

It only happens on AME 14.0.4 and sometimes with Premiere 14.0.4, too.

I can't import any AE files into AME because it doesn't start at all in the first place (crashes while starting/loading).

I can't open it directly nor via AE.

 

I can use the older version of AME but still I would really prefer using the latest updates.

Also these crashes didn't happen after updating. it used to work with 14.0.4 for many hours but suddenly the issue appeard without any obvious cause.

 

Btw. I'm using it on Windows 10 if that's any help.

 

Thank you for your help!

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