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christian3
Participating Frequently
Jan 21, 2020 8:49 PM UTC
Answered

Media Encoder 2020 don´t start Queue Rendering

Hello.

Please help me. I had a licensing problem with my credit card, but it´s now solved and all adobe application now starts again without any license-error-messages. Just Media Encoder has still problems and I am not sure, if this has something to do with the license-problem. Media Encoder starts normaly when I send a render-job from Premiere to the queue. The queue is shown correctly and when I click start, nothing happens. I already deleted all cache-files in the folder and also through the Media-Encoder-Menu. The problem is still the same. I also restarted the notebook already more then once, I have deinstalled Media Encoder and installed it new. I have no more ideas but I should deliver a video to my customer till tomorrow.

I have Win10 Pro with all Updates

My Notebook is: Intel i7-6700HQ CPU, 32GB RAM, Nvidia GeForce GTX 960M (all updates), Intel Graphics 530 (all updates)

Doesn´t matter if I try to render with CUDA or without, or just software-rendering. always the same = nothing. But Media Encoder doesn´t shut down. I can stop rendering and start again but just the green-point-button changes the icon. This is all what happen.

I hope someone can help me.

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Sumeet_Kumar_ChoubeyCorrect answer
Adobe Employee
Jan 23, 2020 11:27 AM UTC

Hi there,

 

We are investigating a similar issue wherein the use of markers can cause some issues with export. You may try the steps mentioned in this article and check if it helps.

 

Thanks,

Sumeet

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5 replies

Adobe Employee
Sumeet_Kumar_ChoubeyCorrect answer
Adobe Employee
Jan 23, 2020 11:27 AM UTC

Hi there,

 

We are investigating a similar issue wherein the use of markers can cause some issues with export. You may try the steps mentioned in this article and check if it helps.

 

Thanks,

Sumeet

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    mjohanning
    Participant
    Feb 19, 2020 3:36 PM UTC

    Deleting the markers worked for me.

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    christian3Author
    Participating Frequently
    Jan 21, 2020 9:15 PM UTC

    Now I downgraded to version 14.0 from 14.0.1 and now it works. Thank you Adobe for this f*cking update 14.0.1. 😞

    Translate
      douglasolsen
      Participant
      Jan 22, 2020 2:28 PM UTC

      Thanks for posting the solution. Just wasted an hour trying to figure out what the problem was.

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