Skip to main content
J
jacky16873146
Participant
January 15, 2020
Answered

Media Encoder 2020 just stops mid export!

  • January 15, 2020
  • 13 replies
  • 46725 views

Media Encoder 2020 will not stop hanging on exports, not freezing, just stopping usually about a third of the way through. Both myself and my colleague on our two seperate machines are running into this issue on almost every export we send to Media Encoder.

 

We have been trying to export 15 short graphics based videos built in after effects, nothing particularly strenuous. Have spent the last few months rendering the same style videos through Media Encoder 2019 without any issues. As soon as we updated, the problems began!

 

It seems to freeze whenever you go to touch Media Encoder, After Effects or Premiere once the render has been started. I've been using this for years and I would like to think I'm fairly good at troubleshooting but everything I try doesnt fix it. Ive had to resort to rendering straight out of After Effects and then re-rendering straight out of Premiere.

 

If anyone knows how you would go about sorting the issue out and getting Media Encoder Working again, please send some help my way. This is making my job near enough impossible especially with looming deadlines.

 

System Specs:

i7-8550U 1.8GHz

8GB

64-bit Windows 10

    Correct answer BigJ76

    This is what I was able to get to work for me. Your mileage may vary. When my Media Encoder would stop rendering I would click the "pause" button to pause the rendering operation that had stopped anyway. Press Ctrl-Alt-Del to bring up Task Manager. Under "Background Processes" you'll see Adobe After Effects. Click on it and then click "End task". AE will come right back up but it will be at much lower memory use. Un-pause your render job in ME and after a few seconds it should start going again. This happens when total memory in my system gets around 75% used and AE is using 15gb of that. There's more than enough memory to spare and I don't know why ME decides to quit when AE gets that high but it did. You do have to babysit your render job to repeat this proces but it worked on my end /shrug

    13 replies

    Show previous replies
    kazzakman
    kazzakman
    Participant
    October 10, 2020

    Same here. Problem doesn't happen everytime, but when it starts, I can't get it to work again unless I restart.

     

    Mac Pro 2019 3.2 GHz 16 core | 32gb ram | AMD Radeon Pro Vega

    Mac OS10.15.7

     

     

      kazzakman
      kazzakman
      Participant
      October 10, 2020

      should have mentioned:

      Adobe Media Encoder Version 14.4 (Build 35)

      After Effects Version 17.1.4 (Build 37)

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      August 23, 2020

      Your computer is a bit underpowered, especially for multitasking.

      What are the hard drives (how many, what kind, what is on each, and how full)?

      A
      Amirah5FA7
      Participant
      August 24, 2020

      I am only using one hard drive and it's new so it only has about 30gb used up out of 500gb

        A
        Amirah5FA7
        Participant
        August 23, 2020

        same here. I've waited around 3 hours for it to just stop midway. Anybody knows how to solve this issue?

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices