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KazuT_G
KazuT_G
Inspiring
Aug 12, 2021 12:22 AM UTC
Question

Media Encoder 2021 15 stuck Loading Importer QuickTime Bundle on Big Sur

Recently updated OS on MacBook Pro (2018?) to Big Sur. Since then, when Exporting to Queue from Premiere Pro 15.2, Media Encoder 2021 (15.2) gets stuck on the splash screen saying "Loading Importer QuickTime Bundle". Trying to reinstall Media Encoder 15.4 using Creative Cloud desktop app but the download/install is extremely slow (over 1 hour).

 

I'm seeing multiple threads about Premiere Pro getting stuck Loading Importer QuickTime Bundle. Is there a solution? Has anyone had issues with Media Encoder + Big Sur?

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    4 replies

    Lucky Hips
    Lucky Hips
    Participant
    Oct 20, 2021 10:09 PM UTC

    I've found that it helps to start Media Encoder before any other Adobe apps are open.

     

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      KazuT_G
      KazuT_GAuthor
      Inspiring
      Aug 19, 2021 8:24 PM UTC

      Reinstalling Media Encoder seemed to work for me.

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      Miss Che
      Miss Che
      Participant
      Aug 18, 2021 10:56 AM UTC

      Have th same problem since yesterday installed Big Sur 11.5.2 ((((

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      Warren Heaton
      Community Expert
      Warren HeatonCommunity Expert
      Community Expert
      Aug 13, 2021 4:52 AM UTC

      Which version of Big Sur is it?

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