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Shawn23437844n34g
Participant
January 26, 2024
Question

Media Encoder 2024 NOT WORKING

  • January 26, 2024
  • 3 replies
  • 1052 views

Fri Jan 26, 2024

Media Encoder 2024 on my brand new PC Windows 11 Enterprise opens, but after that, 1 simple touch and it freezes. Need to fix this by Mon Jan 28, I do audio for TV.....LIVE.

    This topic has been closed for replies.

    3 replies

    T
    Th3_Judg3
    Participant
    April 13, 2024

    Did this ever get fixed? I have the same problem. I updated everything on my computer, windows, and studio drivers. Nothing works. The new Illustrator does it too. I had to install  Ai 27.91 for it to work.

     

    EckiAME
    Community Manager
    EckiAMECommunity Manager
    Community Manager
    April 15, 2024

    Please provide more details. What are your specs (OS, CPU, GPU, memory)? Which version of AME? What exactly happens? Can you provide a screen recording? Can you post the AME logs?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 28, 2024

    Try updating Windows.
    If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

    S
    Shawn23437844n34gAuthor
    Participant
    January 26, 2024

    I downloaded 23.6 and the same thing happens, it opens, the instantly freezes

    E
    Adobe Employee
    eckiAMETeam
    Adobe Employee
    January 29, 2024

    Do you have any anti-virus or security software installed?

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