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Participant
December 29, 2023
Question

MEDIA ENCODER

  • December 29, 2023
  • 2 replies
  • 178 views

MY MEDIA ENCODER NOT PERFOMING EVRY TIME TRY TO CONVERT MOV FILE TO MP4 BUT I SAW THE NOTIFICATION THATS IS YOUR FILE IS NOT SUPPORTED SO PLEASE HELP ME GUIDE WHATS BEST PROCESS 

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2 replies

kglad
Community Expert
Community Expert
December 29, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop>
kglad
Community Expert
Community Expert
December 29, 2023

do you have quicktime installed?

Adobe Employee
January 16, 2024

And also: what CPU, GPU, OS, app versions?