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Participant
March 22, 2024
Question

Media Encoder

  • March 22, 2024
  • 2 replies
  • 352 views

Hi,

 

Can anyone explain why everytime I use media encoder my program monitor closes down in Priemer Pro? I then have to go to Windows>Workspaces>Editing to open my workspace EVERYTIME I use media encoder? Why? This has been happening for around a year.  I thought it was a bug but I guess it's not?

 

Thanks,

 

David

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
March 23, 2024

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

kglad
Community Expert
Community Expert
March 23, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
Peru Bob
Community Expert
Community Expert
March 23, 2024

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

 

What version and build of Premiere Pro?