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Participant
Jun 26, 2021 8:07 PM UTC
Answered

Media Encoder and other Apps

Hi Folks,

I don't know what's going on with Adobe apps.  I can't get Media Encoder to render.  I have nothing but issues with most of the apps loading.  I did everything to fix the issues even uninstalling the updates and going back to an earlier version, CC Cleaner, EVERYTHING!  I  have plenty of RAM.  I am on a new IMac.

 

Does anyone know what the issue is?

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Lisa5DF5Correct answer
Participant
Jul 6, 2021 2:43 PM UTC

Hi,  The Dynamic Link Server was defective.  I had to get a technical support person to remotely access my computer and fix the issues.  Honestly, I love Adobe products but there seems to be alot of issues with downloading the upgrades.  Thanks for getting back to me.  Everything is working now.  

3 replies

gupta shivangi
Legend
Jul 1, 2021 5:31 PM UTC

Hi there,

We're sorry for the experience. We'd like to get more info to troubleshoot the issue.

Could you share mor details about what's going on?

What are your system info(OS version, RAM, GPU, etc)?

Let us know. We're here to help.

Regards,

Shivangi

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Lisa5DF5AuthorCorrect answer
Participant
Jul 6, 2021 2:43 PM UTC

Hi,  The Dynamic Link Server was defective.  I had to get a technical support person to remotely access my computer and fix the issues.  Honestly, I love Adobe products but there seems to be alot of issues with downloading the upgrades.  Thanks for getting back to me.  Everything is working now.  

Translate
gupta shivangi
Legend
Jul 6, 2021 5:36 PM UTC

Ohh! Thanks for keeping us updated. Give us a shout if you get any other issues.

 

Best,

Shivangi

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