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Luca Walter
Participant
July 28, 2021
Question

Media Encoder bug after update

  • July 28, 2021
  • 1 reply
  • 135 views

Media Encoder started crashing after I download the last version. When I try to trascode files or export it crashes and I need to force closing... I don't know what to do...

 

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1 reply

S
Community Manager
Sumeet_Kumar_ChoubeyCommunity Manager
Community Manager
July 31, 2021

Hi Luca Walter,

 

We're sorry to hear about this. We can get this checked. Let us know the system specs (OS, CPU, GPU & RAM). Also, have you tried switching the Renderer to Mercury Playback Engine Software Only & checked if it's exporting properly?

 

Thanks,

Sumeet

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