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aimees98585544
Participant
January 4, 2022
Question

Media Encoder can't access my files for render

  • January 4, 2022
  • 2 replies
  • 1532 views

Hey all!

 

I recently got a Macbook upgrade from work and have been setting up my programmes. 

 

When I first used Me I believe i made the mistake of pressing 'Don't allow access' when trying to import files from my desktop, and now i keep receiving errors whenever I try, saying it can't open my files / can't access the source.

 

I've since tried un-installing and re-installing the apps, clearing the settings, and restoring older versions of the programme. None of which have helped.

 

Can anyone please help with this issue? Thanks in advance!

This topic has been closed for replies.

2 replies

gupta shivangi
Legend
January 12, 2022

Hi there,

 

I'm chiming in to see if you took a look at the article shared by the expert above. Did it help?

 

Let us know.

 

Regards,

Shivangi

Warren Heaton
Community Expert
Community Expert
January 6, 2022

Change Privacy preferences on Mac - Apple Support

 

Scroll down to "Full Disk Access" and follow those instructions and you should be good.

 

 

- Warren