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Media Encoder CC 2017 (11) Very Slow

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The latest version of Media Encoder seems to be very slow to render even short videos. A 15 minute video rendering to an MPEG DVD is taking more than an hour. I've tested with multiple projects, some with advanced effects and others real simple and the results always seem to be consistent: They take too long to render. The previous version would render a video this short in 20-30 minutes using the same codec settings, so it has to be an issue specifically with the latest version.

I have tried clearing the media cache which hasn't helped.

Any help or suggestions would be great!

AME v. 11.0.2.53

OSX 10.12.4

iMac (Retina 5K, 27-inch, Late 2014)

4 GHz Intel Core i7

32 GB 1600 MHz DDR3

AMD Radeon R9 M295X 4096 MB

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R

RyanShepardCorrect answer

Inspiring

1. Changing the renderer doesn't have an impact.

2. I do queue the export from Premiere into Media Encoder. I have tried with "Import sequences natively" checked and unchecked, and have found that the render is about 20 minutes faster with it UNCHECKED.

Why is this the case and what exactly does that option mean? Am I losing any features or abilities by not having "Import sequences natively" checked?

3. Yes, almost every video I export has some sort of color correction applied to it.

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MP1968

Participating Frequently

I'm having a similar performance issue. iMac 27 Late 2013, 32GB RAM, NVIDIA GTX 780M 4GB.

My renders are very slow, but I'm getting this very strange report in Activity Monitor:

So AME is using 230% of the CPU (???) but the CPU is ALSO 68% Idle. Hmmmm.

Looking forward to any troubleshooting tips Adobe can offer.

Matthew P

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Vidya Sagar

Participating Frequently

Hi MP1968,

Sorry for the issue. The utilization of CPU by Media Encoder in the Activity Monitor is more than 100% as multiple CPU cores are being used. It is how Mac displays the utilization. Have you tried all the above steps? Is this happening with all projects? What effects have you applied on the clips? Are you queueing from Premiere Pro or AfterEffects? Please elaborate.

Thanks,

Vidya.

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MP1968

Participating Frequently

Hi Vidya, thank you for your reply, and for clearing up that CPU resource issue.

We queue from Adobe Premiere (non native as suggested above) and most of our clips have some basic Lumetri effect applied.

Naturally as Mac users we don't get to harness the power of CUDA, and I'm soon going to be experimenting with an eGPU and NVIDIA card to see if I can get better playback and render times. METAL acceleration is pretty hopeless at this stage.

Matthew

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M

mDesignz

Participant

Exact same issue. Mac Book Pro (Late 2016), 16GB Ram, 2.9GHz Intel Core i7. Took over 21 HOURS to process a 5 minute 4k video!!

With the number of complaints, it's simply irresponsible for Adobe not fixing this or at least acknowledging the issue.

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Vidya Sagar

Participating Frequently

Hi mDesignz,

Sorry for the inconvenience. The Export time depends on many factors, please provide us more information related to the footage, system configuration to understand the issue better.

1. What is the GPU model number? Have you updated the GPU drivers?

2. Are you queuing the export from Premiere Pro or AfterEffects? If yes, have you applied any effects on the clips?

3. Check the Mac Activity Monitor for resource utilization of Media Encoder while exporting.

Thanks,

Vidya.

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M

mDesignz

Participant

Intel HD Graphics 530 and Radeon Pro 460

Queued from Premier Pro CC 2017. The only effects were Lumetri color

Activity monitor had the CPU at 100% for Media encoder

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R

RyanShepardAuthorCorrect answer

Inspiring

1. Changing the renderer doesn't have an impact.

2. I do queue the export from Premiere into Media Encoder. I have tried with "Import sequences natively" checked and unchecked, and have found that the render is about 20 minutes faster with it UNCHECKED.

Why is this the case and what exactly does that option mean? Am I losing any features or abilities by not having "Import sequences natively" checked?

3. Yes, almost every video I export has some sort of color correction applied to it.

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Vidya Sagar

Participating Frequently

Hi RyanShepard,

Thanks for the reply.

Why is this the case and what exactly does that option mean? Am I losing any features or abilities by not having "Import sequences natively" checked?

You are not losing any features or abilities. Its just Media Encoder will import Premiere Pro project file natively, as both applications have different importers. Please keep the option Unchecked.

Thanks,

Vidya

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Vidya Sagar

Participating Frequently

Hi RyanShepard,

Please check, if the GPU acceleration is enabled in the Queue Panel in Media Encoder. If not, change the Renderer & try export again.

Have you made any recent changes to Hardware or Software in your machine?

Thanks,

Vidya

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R

RyanShepardAuthor

Inspiring

The render is set to Mercury Playback Engine GPU Acceleration (OpenCL). I have tried switching this on some exports, but it seems to have no noticeable effect.

There have been no hardware changes.

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R

RyanShepardAuthor

Inspiring

I'm exporting a 15 minute 1080p 30fps video to H.264 1080p 30fps 10MB/s (constant bitrate). The first 25% took about 5 minutes, then the ETA climbed sky-high, sitting at around 2 hours now... it's only about 35% done and the elapsed time is already an hour.

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