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ciprianc44294790
Participant
April 21, 2018
Question

Media Encoder CC 2018 cannot change export format/preset

  • April 21, 2018
  • 1 reply
  • 404 views

Steps to reproduce (on Os X El Capitan)

1) Open Media Encoder CC 2018

2) Drag a video file (e.g. .mp4)

3) click on the codec or preset link of the file

4) after window opens, click on the "format" or "preset" drop-downs, under export settings.

Outcome:

The window would lose focus, no drop-down menu appears.

EDIT: I upgrade to OS X High Sierra and the feature works as expected.

So it's a bug on El Capitan and possibly Sierra

    This topic has been closed for replies.

    1 reply

    Vidya Sagar
    Adobe Employee
    Adobe Employee
    May 25, 2018

    Hi ciprianc44294790,

    Glad the issue is resolved with OS update. Thanks for letting us know the status.

    Vidya