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ljaydedswc
ljaydedswc
Participant
July 30, 2019
Question

Media Encoder CC 2019 Crashing Repeatedly

  • July 30, 2019
  • 1 reply
  • 323 views

I've got a Retina iMac (iMac19,2) with a Radeon Pro 560X and 16GB of RAM. AME crashes continuously and generates crash reports which I have attached below. Can anybody please explain what's going on?! AME crashes for both H.264 and MP3 and all rendering engines... I have also uninstalled and reinstalled AME to no avail.

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1 reply

gupta shivangi
gupta shivangi
Legend
August 2, 2019

Hi duffyd,

Thanks for reaching out. I appreciate all the steps that you've done so far. However, I'd like to get more information to troubleshoot further.

  • Is it an After Effects/Premiere Pro project that you are trying to export or a file that you transcoding?
  • Does the export crash at a particular timecode?
  • The screenshot that you've shared shows a part of the crash log. Could you share the entire log with me? It will help me analyze the reason for the crash.

I'm here to help.

Thanks,

Shivangi

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