Media Encoder CC does not launch (Mac)

Forum|Forum|9 years ago
March 19, 2017
1 reply
1950 views

I use a number of Macs with various configurations. While the latest AME 2017 works fine on my Mac Pro, it doesn't even launch on my Mac Mini. The Mac Mini is old (2010) but satisfies the minimal AME system spec specified by Adobe. I had been going backwards with the versions, and finally, CC 2015.3 did launch. FYI, it's the Core Audio that's failing for the newer AME (or at least that's one of the issues). Can your CC desktop admin app tell the proper installability? I wasted HOURS on this.

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Kenneth Kawamoto

Author

Community Expert

Actually, it doesn't launch at all today. Back to square one. Not good.

Vidya Sagar

Adobe Employee

Hi kennethkawamoto2,

I am sorry for your frustrating experience. Please let us know the system configuration of the Mac Mini including OS version & RAM.

FAQ: What information should I provide when asking a question on this forum?

If possible please post a screenshot of the splash screen of Media Encoder or error message for further investigation.

FAQ: How do I capture and post a screen shot or video?

Thanks,

Vidya

Kenneth Kawamoto

Author

Community Expert

10.10.5 / Intel Core 2 Duo 2.4GHz / 8GB

I have now reinstalled the latest AME, 11.0.2.53, and realised it actually launches. It launches but it takes a hideously long time to launch - 30 minutes. Once launched it works just fine.

I think there's a problem in your module/bundle loading sequence at launch. This explains why there are so many complaints about AME not launching - no one would wait for 30 minutes so people assume it is not launching.

FYI, the AME launches instantly on my MacPro, so it's not a universal issue.

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