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Inspiring
December 5, 2017
Answered

Media Encoder CC rendering issues

  • December 5, 2017
  • 2 replies
  • 2515 views

Since upgrading to Media Encoder CC 2018 a few days ago I am having major problems rendering files I could render perfectly before the upgrade. These are simple compositions created in After Effects (also upgraded at the same time). They are only 10 to 15 seconds long, use no plugins or special effects.

Before upgrading they would render from Media Encoder in a matter of seconds / minutes, and the rendering would start immediately. Since upgrading they frequently take 5 minutes to begin rendering, often complete but with errors, and more often than not I get a 'Cannot read from source' error, or Media Encoder just hangs and nothing happens. The files work fine and play perfectly in After Effects, and will render with no issues or errors from there. Prior to updating the software a few days ago I never had this issue.

Changing the renderer - Mercury Playback Engine GPU Acceleration (OpenCL) / (Metal) / Software only - makes no difference.

I'm using a MacBook Pro (Retina, 15-inch, Mid 2014)
Processor: 2.5 GHz Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: NVIDIA GeForce GT 750M 2048 MB

Intel Iris Pro 1536 MB


Adobe Media Encoder CC Version 12.0 (Build 202)

Adobe After Effects CC Version 15.0.0 (Build 180)


From Error Log:

- Source File: ###

- Output File: ###

- Preset Used: ### Instore Screens

- Video:

- Audio:

- Bitrate:

- Encoding Time: 00:00:00

12/05/2017 03:41:09 PM : Encoding Failed

------------------------------------------------------------

Could not read from the source. Please check if it has moved or been deleted.

------------------------------------------------------------

    This topic has been closed for replies.
    Correct answer graphter

    It appears that the problem is using a 32 bit mov in my source. Apparently, from the end of last year After Effects stopped supporting 32 bit video files I need to re-encide my source mobs in a different format.

    2 replies

    graphterAuthorCorrect answer
    Inspiring
    February 3, 2018

    It appears that the problem is using a 32 bit mov in my source. Apparently, from the end of last year After Effects stopped supporting 32 bit video files I need to re-encide my source mobs in a different format.

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    January 4, 2018

    What is the source footage, graphter?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    graphterAuthor
    Inspiring
    January 4, 2018

    It's an h264 mov file and some photoshop layers.

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    January 4, 2018

    Graphter,

    Odd. Seems totally normal. I wonder why AME is simply not seeing your video file. Is there anything unusual about it? Which camera is it from? If it's not from a camera, how was it acquired?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio