Media Encoder crash to start

Forum|Forum|4 years ago
June 14, 2021
3 replies
745 views

Hello when I tray to start Media Encoder, this crash and never can start the program.

Anybody know why?

Thanks

Alex

This topic has been closed for replies.

Joost van der Hoeven

Community Expert

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, AME version? Thanks. Also a screen grab of your issue will be helpful.

A

Alex IniestaAuthor

Participating Frequently

Thank's.
[image: Captura de pantalla 2021-06-17 a las 18.39.01.png]
[image: Captura de pantalla 2021-06-17 a las 18.39.16.png]

A

Alex IniestaAuthor

Participating Frequently

Hello did you see the info, taht I sended you?

thank

Alex

Jeff Bugbee

Community Expert

Have you tried trashing preferences while loading the app?

Close Media Encoder, hold CMD+OPT+Shift, then launch Media Encoder.

A

Alex IniestaAuthor

Participating Frequently

Hi Jeff thank's, I tried but continued chras when try to launch.

Alex

LinSims

Community Expert

Let me move this to the Media Encoder forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

Please provide information on your system hardware and your operating system, as that will help others troubleshooting your issue.

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