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Participating Frequently
June 14, 2021
Question

Media Encoder crash to start

  • June 14, 2021
  • 3 replies
  • 745 views

Hello when I tray to start Media Encoder, this crash and never can start the program.

Anybody know why?

Thanks

 

Alex 

    This topic has been closed for replies.

    3 replies

    Joost van der Hoeven
    Community Expert
    Community Expert
    June 17, 2021

    Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, AME version? Thanks. Also a screen grab of your issue will be helpful.

    Participating Frequently
    June 17, 2021
    Thank's.
    [image: Captura de pantalla 2021-06-17 a las 18.39.01.png]
    [image: Captura de pantalla 2021-06-17 a las 18.39.16.png]

    Participating Frequently
    June 22, 2021

    Hello did you see the info, taht I sended you?

    thank

    Alex

    Jeff Bugbee
    Community Expert
    Community Expert
    June 14, 2021

    Have you tried trashing preferences while loading the app?

    Close Media Encoder, hold CMD+OPT+Shift, then launch Media Encoder.

    Participating Frequently
    June 15, 2021

    Hi Jeff thank's, I tried but continued chras when try to launch.

    Alex

    LinSims
    Community Expert
    Community Expert
    June 14, 2021

    Let me move this to the Media Encoder forum for you, which is the appropriate forum for your question.

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

     

    Please provide information on your system hardware and your operating system, as that will help others troubleshooting your issue.