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HeartNation
Inspiring
December 21, 2016
Question

Media Encoder crashes computer

  • December 21, 2016
  • 12 replies
  • 18118 views

Hi,

Every time I try to use Media Encoder for exporting longer sequences my computer crashes. I did a full install of my operating system and Adobe products but that did not fix my problems. I create a program that is 30 minutes in length. The only remedy is to export the sequence in 3 separate 10 minute chunks and then re-export the entire 30 minute program. I have a second computer that is having the same problem. I tried exporting directly from Premiere Pro and sending the file to Media Encoder to export.

What needs to be done for the exporting to not crash the computer?

Before this 2017 update I had problems of Premiere Pro crashing during rendering of the 30 minute sequence. I also had export problems of random audio glitches in the output that were not in the timeline. It was ghost audio of extra parts of the video in random places. There seems to be a lot of exporting issues in the past months.

Thanks,

Jason

Sequence settings:

1920 x 1080

No Fields (Progressive Scan)

Audio 48000 Hz

Quicktime

Apple ProRes 422 (LT)

Premiere Pro V 2017.0.1

Media Encoder V 2017.0

Specs for the first computer. The second is similar.

macOS Sierra V 10.12.2

Mac Pro (Late 2013), 3.5GHz 6-Core Intel Xeon E5

32 GB 1866 MHz DDR3

AMD FirePro D500 3072 MB

This topic has been closed for replies.

12 replies

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U
Uncharted_Services
Participant
December 24, 2016

I haven't put a lot of time into this yet but I processed a queue of a couple gigs successfully after disabling all power saving.  No monitor/drive/etc sleep.  I'll update more as I encode more.

    U
    Uncharted_Services
    Participant
    December 22, 2016

    My problem is in windows and is consistent.

    This machine hasn't crashed more than 4 or 5 times in 3 years but it consistently crashes trying to encode 4K video.

    The machine locks up completely with a BSOD.  The error blablahexcode101 and "A clock interrupt was not received on a secondary processor within the allocated time interval".

    Today the machine has crashed at least 8 times trying to encode various 4K video.

    I tried disabling accelerated intel h.264 encoding with no change.

    H
    HeartNationAuthor
    Inspiring
    December 27, 2016

    I have one video that is 4K on the 1920 x 1080 timeline to use for zooming in & out. Otherwise everything is HD, still images, and motion graphics created in Premiere Pro or After Effects.

    This is a very random intermittent problem. More often the computer crashes.

    I have no power saving settings on while working. The day is too busy for the computer to sleep.

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