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Participating Frequently
June 11, 2021
Question

Media Encoder crashing

  • June 11, 2021
  • 4 replies
  • 655 views

Hi all. It's been 2 days now that Media Encoder crashes and doesn't allow my to export media. Can anyone help please?

 

This topic has been closed for replies.

4 replies

Joost van der Hoeven
Community Expert
Community Expert
June 17, 2021

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, AME version? Thanks. Also a screen grab of your issue will be helpful.

 

Are you using any 3rd party plugin's? You might need to remove or update them. CoreMelt is a particular one, but also older versions of Red Giant can cause issues.

ChrisOlivAuthor
Participating Frequently
June 19, 2021

Hi Joost. Thanks for replying. Aparantely Media Encoder is working fine with other projects. I't's the specific project it isn't happy with. I'm working on a Teams Project using proxies.
I'm using a PC running on Windows 10 version 20H2. My CPU is an AMD Threadripper 1950X 16-Core at 3.4GB.

64GB of Ram. GPU is NVIDIA GeForce GTX 1060 6GB.

 

The only plugin I have installed is Frame.io

 

Thanks for your help!

 

 

Peru Bob
Community Expert
Community Expert
June 12, 2021

If exporting from Premiere Pro or After Effects, try a direct export rather than using Adobe Media Encoder.

ChrisOlivAuthor
Participating Frequently
June 12, 2021

Yes that's what I've been doing. I think media encoder doesn't like my project for some reason. It seems to be working fine when exporting from another project.  Thanks for your help Peru Bob!

Community Manager
June 11, 2021

Hi ChrisOliv

 

We're sorry about the poor experience. Have you tried switching the Renderer to Mercury Playback Engine Software Only & checked if it's working properly?

 

Thanks,

Sumeet

ChrisOlivAuthor
Participating Frequently
June 12, 2021
Hi Sumeet,

Thanks for your help. Yes I've tried that but it still doesn't work.
Peru Bob
Community Expert
Community Expert
June 11, 2021

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

ChrisOlivAuthor
Participating Frequently
June 12, 2021
Hi Peru Bob,

I've just updated but unfortunately it didn't help.