Inspiring

Answered

Media Encoder crashing when importing AE project (launching two versions of AE??)

Forum|Forum|4 years ago
March 14, 2022
4 replies
1321 views

Last night AME was working fine. I wake up this morning, try and render and now AME is not working right.

Starts up fine, I try and add a composition, which is all going well and then as soon as it says "connected to [project]" in the Import window a crash report for After Effects appears. AME itself doesn't crash, but the import fails. I was watching the task manager as this happens, and for some reason when I import into AME, there are two versions of After Effects starting up in the background - could this be causing it???

I've tried importing multiple AE files, even the ones I rendered yesterday and it's still doing it despite it working fine yesterday. I'm using window 10, AE and AME 2020 (Version 14.9)

I dont want to update any software as I'm mid-project and I've had bad experiences doing that, so can anyone suggest a solution? Can't understand why it would suddenly stop over night!

This topic has been closed for replies.

Correct answer darkcurv

Same here - one of the solutions I tried was newer versions of AE but that still gave problems. This got me thinking though - what would affect all versions of AE??? Plugins.

I uninstalled AEJuice Pack Manager (not sure if you have it) but it updated last night so I wondered if that had caused it. I then deleted all prefs on AE and AME by using CNTRL+ALT+SHIFT whilst launching each app from the Adobe Creative Cloud app. I'd already done this multiple times but figured one more time wouldn't hurt. I then shut down my machine properly rather than restart, waited a bit, turned it back on and I was able to render again no issues. Can't say for sure if it was AE Juice but it may be worth trying if you have it.

R

Ruslan_AEJuice

Participating Frequently

Hi,

Uninstall current version of plugin please:

Follow these instructions, please:
https://www.sweetprocess.com/kb/Gp8jUE0VYcmD/article/Ov7bt2f4QbG/how-do-i-uninstall-the-aejuice-pack-manager/

After uninstallation install plugin from that links please:

Windows: https://aejuice.com/pack_manager/AEJuice_Pack_Manager.zip
macOS: https://aejuice.com/pack_manager/AEJuice_Pack_Manager_mac.zip

We had deleted new version and moved to previous one, that's why you should uninstall it and install version again.

Let us know if it works please!

Thanks,

Michael.

Y

Yashkovskiy

Known Participant

Hi, there,

Sorry for the inconvenience. We've fixed this issue. Please re-download the latest version from aejuice.com

Thanks,

Jacob.

D

Dansome

Participant

Its working! *-* Thank you!

tt__

Participant

Exactly the same by my side. I've just updated the last AE version but it does not solve the issue.

@17309390 Please assist! T&R

D

darkcurvAuthorCorrect answer

Inspiring

Same here - one of the solutions I tried was newer versions of AE but that still gave problems. This got me thinking though - what would affect all versions of AE??? Plugins.

I uninstalled AEJuice Pack Manager (not sure if you have it) but it updated last night so I wondered if that had caused it. I then deleted all prefs on AE and AME by using CNTRL+ALT+SHIFT whilst launching each app from the Adobe Creative Cloud app. I'd already done this multiple times but figured one more time wouldn't hurt. I then shut down my machine properly rather than restart, waited a bit, turned it back on and I was able to render again no issues. Can't say for sure if it was AE Juice but it may be worth trying if you have it.

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