Participating Frequently

Question

media encoder fails to launch

7 replies
2041 views
Translate

hi

I just have a problem with my adobe media encoder

every time I tried to open it I get this

Crash

This topic is closed to new replies. Start a new post to keep the conversation going.

gupta shivangi

Legend

Hi Hassan,

This looks strange. Could you share more information for troubleshooting the launch error for AME?

Does it happen only with AME?

Are you logged in to the user account with admin rights?

Did you try reinstalling the application as suggested by the expert above?

Looking forward to your response.

Thanks,

Shivangi

Translate

H

Hassan SabahAuthor

Participating Frequently

I have this problem with AME and adobe premiere pro

as you know when someone tries to download adobe premiere pro, creative cloud will download AME automatically with adobe premiere pro

when I tried to open adobe premiere pro it just shows the loading screen and then nothing happened so I tried AME and it show this as you can see in the photo

both AME and adobe premiere pro weren't working

I send my problem in adobe premiere pro community and they told me to try creative cloud cleaner tool

so I will try it and see what will happen

Translate

gupta shivangi

Legend

That's not ideal. You can always try and perform clean installation. It provides a fresh install with deafult settings. Let us know if that works. 🙂

We'll stand by!

Thanks,

Shivangi

Translate

Jeff Bugbee

Community Expert

Have you completely uninstalled and reinstalled the app?

Translate

H

Hassan SabahAuthor

Participating Frequently

yes I did but nothing changed

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.