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tabeah4232618
tabeah4232618
Participant
January 9, 2018
Question

Media Encoder fails with Premiere& After Effects Footage

  • January 9, 2018
  • 1 reply
  • 344 views

Hello,

i have a new iMac (Model Retina 5K from 2017). It has a 4,2 GHz Intel Core i7 , 64GB RAM and a Radeon Pro 580 8GB GPU.

I try to render a 6:24min Greenscreen-Video. I have 4 Layers + Audio, it's a very basic Video (News setup) and I used AE-Kompositions and Keylight for the Main Video.
My iMac can't render that Video in H.264 (SD 480p) and needs nearly the whole CPU (the media encoder is still working since 2 hours now). How is that possible and what can I do?

Greetings,
Tabea

This topic has been closed for replies.

1 reply

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
January 15, 2018

Hi tabeah4232618,

Please check the selected Renderer in the Queue panel right bottom corner. Change the Renderer & check the status.

Thanks,

Vidya.

tabeah4232618
tabeah4232618Author
Participant
January 15, 2018

Its "Mercury Playback Engine (OpenCL)". I have the same issues with "Mercury Playback Engine (Metal)" and "just Software" is even slower.
I use the German Version, maybe some terms are a bit different in the english version.

Greetings,
tabea

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
January 16, 2018

Hi tabeah4232618,

Thanks for the info. It can happen if there is an issue with permissions. Please follow the steps in this article:

Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

and let us know the status.

Thanks,

Vidya.

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