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Media Encoder freezes my computer

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I recently bought AME to help me with stacking jobs (multiple 3 - 5 second custom resolution clips) but sadly...didn't help at all.

Let's assume those clips are 8K. In Premiere Pro and After Effects, encoding was smooth. But in AME, my computer just freeze (restart-needed type) like 2 seconds after starting the queue. It acts like some malware (my ame is legit).

Why is that? I never had problems encoding with Pr and Ae, so that is just my solution now, direct exporting. Pls h4lp

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Peru Bob

Community Expert

I recently bought AME

AME is part of CC.

It also comes with Premiere Pro and After Effects.

Why did you buy it? How did you buy it?

What version numbers of Premiere Pro, After Effects, and AME?

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Peru Bob

Community Expert

If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

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rushmidd

Participant

If I download the studio driver does that mean I'll have a hard time running games?

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Peru Bob

Community Expert

It may depend upon which games.

Try it. You can always reinstall the old driver.

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gu_photography

Participant

I confirm that it is update graphic card drivers. It caused the AME software to freeze. You can try to see the reply card drivers

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kglad

Community Expert

first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, reset your preferences - https://forums.adobe.com/thread/1713540

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