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Esmerling2713315248pl
Participant
May 21, 2025
Answered

Media Encoder freezes with CUDA on RTX 5070 – works fine with OpenCL

  • May 21, 2025
  • 9 replies
  • 2364 views

Bug Report – Freeze When Exporting with CUDA (RTX 5070)

Product: Adobe Media Encoder
Version: 25.2
Operating System: Windows 11 Pro
Current GPU: NVIDIA PNY RTX 5070 12GB
Current Driver: Studio version (latest available at the time of this report)
Previous GPU: NVIDIA RTX 4070 Super (Gigabyte) – worked flawlessly


Issue Description:
Since upgrading to a PNY RTX 5070, Adobe Media Encoder freezes during export when using CUDA acceleration. The issue also occurs when exporting directly from Premiere Pro. There is no error message; the application just becomes unresponsive at a random percentage of progress.


Project Details:

  • Resolution: 1080p

  • Duration: 40 minutes

  • Export Format: H.264

  • No heavy effects or LUTs used

  • No preview rendering used

  • Exporting with OpenCL works, but it's noticeably slower


Steps to Reproduce:

  1. Open a 40-minute project in Premiere Pro (simple timeline, no heavy effects).

  2. Send to Media Encoder.

  3. Set export format to H.264.

  4. Ensure CUDA is selected as renderer.

  5. Start export.

  6. Encoder freezes at a random progress percentage (no crash, just hangs).

Additional Notes:
This problem started only after switching from an RTX 4070 Super to an RTX 5070 and updating to the recommended Studio driver. This strongly suggests a compatibility issue between Adobe's CUDA integration and NVIDIA's RTX 50 Series cards.

Please investigate this issue or provide compatibility guidance.

    Correct answer Fergus H

    Hi all, 

     

    Thanks very much for the reports of this issue. We are investigating this problem with the highest level of priority. I am going to lock this thread, because we are tracking the same issue in this thread in the Premiere Pro forum: https://community.adobe.com/t5/premiere-pro-bugs/premiere-pro-freeze-during-export-using-hardware-encoding-nvidia-rtx-5070/idi-p/15339364. 

    As you probably know, Premiere Pro and Media Encoder share the same technology for exporting video so we are consolidating discussion about this issue in the existing Premiere Pro thread. 

     

    Regards,

    Fergus

    9 replies

    Fergus H
    Community Manager
    Fergus HCommunity ManagerCorrect answer
    Community Manager
    June 3, 2025

    Hi all, 

     

    Thanks very much for the reports of this issue. We are investigating this problem with the highest level of priority. I am going to lock this thread, because we are tracking the same issue in this thread in the Premiere Pro forum: https://community.adobe.com/t5/premiere-pro-bugs/premiere-pro-freeze-during-export-using-hardware-encoding-nvidia-rtx-5070/idi-p/15339364. 

    As you probably know, Premiere Pro and Media Encoder share the same technology for exporting video so we are consolidating discussion about this issue in the existing Premiere Pro thread. 

     

    Regards,

    Fergus

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      June 3, 2025

      Hi everyone, 

       

      Does it export properly if you disable H264/HEVC hardware accelerated encoding under Edit > preferences > Media while keeping Renderer set to Mercury Playback Engine GPU Acceleration (CUDA)?

       

      Thanks,

      Sumeet

      E
      Adobe Employee
      eckiAMETeam
      Adobe Employee
      June 3, 2025

      Asking our friends over at the Formats team.

      crasso
      crasso
      Participating Frequently
      May 30, 2025

      Same here. I can provide dump file if necessary.

        D
        Daniel31572930sqvu
        Participating Frequently
        May 29, 2025

        same issue here - incredibly frustrating.

          S
          Community Manager
          Sumeet Kumar ChoubeyCommunity Manager
          Community Manager
          May 30, 2025

          Hi everyone,

          We're sorry about the poor experience. Could you please confirm the version of NVIDIA driver installed on your system? Also, is this happening specifically with H.264 exports? Are you able to export in other formats, like QuickTime > Apple ProRes?

           

          Thanks,

          Sumeet

            D
            Digit_Mihael
            Participant
            May 30, 2025

            Hi Sumeet,

            Thanks for the follow-up.

            - Apple ProRes export works fine.
            - H.264 and H.265 exports don’t work – Premiere freezes during export.
            - FFmpeg Encoding Test using H.264 and H.265 via NVENC runs without any issues.

            I’ve tried all the compatible drivers for the 50 series GPUs, but the issue persists across them.

              schwarzlicht
              schwarzlicht
              Known Participant
              May 28, 2025

              Same with 5080

                M
                mauriced36878288
                Participant
                May 25, 2025

                Sane issue here! Switched from a 2070 to a 5080, tried diffrent drivers and encoding settings - only workaround is to disable H264 En- and Decoding completely and switch to CPU Rendering with significant performance drops ... please investigate this issue

                  A
                  AL-Shami
                  Participant
                  May 24, 2025

                  Same issue, with 5070 I can't export anymore H.264 videos using Hardware Encoding in both Premiere and Media Encoder. No crash logs, no trace, nothing. It just stops. Also, I can't even end process (Premiere) from task manager and I have to restart my PC.

                    D
                    Digit_Mihael
                    Participant
                    May 23, 2025

                    Same issue, 3060 worked great, now with 5070 I can't export anymore. No crash logs, no trace, nothing. It just stops. Also, sometimes I can't even end process (Premiere) and I have to restart my PC.

                      E
                      Exuberant_Essence1448
                      Participant
                      May 23, 2025

                      same

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