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bffotovideo
Participant
July 31, 2021
Question

Media Encoder gets stuck on opening, while loading the Init_Helper bundle

  • July 31, 2021
  • 1 reply
  • 176 views

Hi guys,

 

my Media Encoder gets stuck on opening.

While loading all the components, it gets stuck while displaying "loading the Init_Helper bundle".

I am not even sure what that is. 😉

After that the wheel of death appears before it crashes entirely.

Yesterday everything was working just fine.

Any help is much appreciated, thanks a lot in advance.

 

Warmest regards,

Bastian

This topic has been closed for replies.

1 reply

Community Manager
July 31, 2021

Hi Bastian,

 

We're sorry about the poor experience. We can get this checked. Please let us know the version of Media Encoder that you are using & the system specs (OS, CPU, GPU & RAM).

 

Thanks,

Sumeet