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bffotovideo
Participant
Jul 31, 2021 12:58 PM UTC
Question

Media Encoder gets stuck on opening, while loading the Init_Helper bundle

Hi guys,

 

my Media Encoder gets stuck on opening.

While loading all the components, it gets stuck while displaying "loading the Init_Helper bundle".

I am not even sure what that is. 😉

After that the wheel of death appears before it crashes entirely.

Yesterday everything was working just fine.

Any help is much appreciated, thanks a lot in advance.

 

Warmest regards,

Bastian

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1 reply

Adobe Employee
Jul 31, 2021 2:12 PM UTC

Hi Bastian,

 

We're sorry about the poor experience. We can get this checked. Please let us know the version of Media Encoder that you are using & the system specs (OS, CPU, GPU & RAM).

 

Thanks,

Sumeet

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