Media Encoder hangs rendering a prores proxy under OSX/macOS

Still having this issue in 2022

Just came here to express my frustration

What's maddening here is that Abobe says they know what's wrong, are working on it and a year later...nothing!?!!?

It's much more than an inconvieniance.

What worked for me was switching the Mercury Playback Engine to Software Only.

I just started having this issue.

I am using AME 13.1

Hello Adobe, are you still working on this bog or did you consider it solved, cause for me it's not.

Add me to the list of users needing a fix for this please. I'm on a new imac pro and AME is useless for creating prores proxy batches. constantly freezing. This has been happening for months. H264 encodes are no problem.

This issue is not listed under the new version's bug fixes, so I'm hesitant to update. See attached.

Just batch converted a two day shoot last night - no problems!

Hi Folks,

Also preventing from losing all my hair due to this new AME feature (save us some disk space by not creating too many proxy files!!). On my end here I'm just moving on:

1) Open ACTIVITY MONITOR, the go to the WINDOW menu, and open GPU history. Depending on your Mac setup, it will show one or 2 rows.

2) Open a finder window showing the location of your proxy files

3) Open your Premiere project, and go create your proxies. It will fire up AME, and start doing it's thing.

4) By the 3rd clip (probably), it will crash. But WAIT - it didnt crash. It's still running. Keep an eye on the GPU HISTORY.

5) When the GPU history gets idle, you latest proxy file is ready.

6) FORCE QUIT AME, and sometimes FORCE QUIT Premiere as well, since it can happen that PR will crash too.

7) If Premiere didn't crash, good. Just save the project, and ATTACH the PROXY just created (but not showed to us).

8) If Premiere crashed together with AME, the restart it and check for missing (not attached) proxies, and re-attach them.

9) Clean Media Cache and Delete Unused Caches, to keep things as clean as feasible.

10) Go to the next files needing Proxies, and create them, and just keep looking at the GPU history and your proxy folder. And on and on...

I've been doing this for 3 weeks now. It works. Once you have your proxies, your are good to go to your editing. Just to make sure: I have two Macs - MacBook Air 8 GB RAM (brand new) and MacBook Pro 16 GB RAM, Touch Bar and a nice GPU. The problem happens exactly the same o both machines, with several different projects. Even creating from scratch.

Never thought Adobe engineers would allow such a nightmare land on one of the most sensitive aspect of our workflow. I used to let my computer running overnight with dozens of files, and by the morning all proxies created, and good to go. Now I spend almost 2 days babysitting this process. I have 5 big projects do delivery by the end of the month. Will have to stay up awake for several nights to make it happen. At age of 50, not very healthy. Thanks Adobe!

I have the same issue now. All proxy making from 4K to a lower resolution has worked fine in the past, but when I started making proxies from the material out of my new Gopro Hero 6, then I have this exact issue. Halfway through the making of the proxy it freezes. Sometimes it also freezes before getting started.

This sucks! Looks like the bug has been there fore more than a month now and I have no way of completing my current job until the bug is resolved! =(

I’m having the same issue. Trying to encode proxy files captured with my Panasonic EVA1. It’s about 80 minutes of footage. ME get’s stuck after a while and then I have to manually restart it.

System:

Version: Media Encoder 12.1.1 (build 12)

OS: macOS High Sierra 10.13.5

HW: MacBook Pro 2016

GPU:  Radeon Pro 460 4096 MB

Settings:

Source file: 4096x2160 h264 in Quicktime container, 25fps, 4:2:2 10-bit color

Target format: Quicktime / 1024x540 AppleProRes 422 (Proxy)

Renderer: Mercury Playback Engine GPU Acceleration (OpenCL)