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agfaguy3
Participant
Sep 12, 2017 1:38 PM UTC
Answered

Media Encoder has stopped working (on Windows 7)

My company uses Windows 7 Enterprise and all CC applications work great except for Media Encoder - it will not launch. It gives the following error message:


    A check online for a solution yields nothing. Does anybody have suggestions for this problem?

Thanks,

Gordon Miller
 
 
 
 
 
 
 
 
 
 
 





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    agfaguy3Correct answer
    Participant
    Sep 13, 2017 4:20 PM UTC

    My IT support guy solved the problem. It was an NVidia video card driver problem. As soon as he upgraded the video driver, Media encoder worked as normal.

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    3 replies

    agfaguy3AuthorCorrect answer
    Participant
    Sep 13, 2017 4:20 PM UTC

    My IT support guy solved the problem. It was an NVidia video card driver problem. As soon as he upgraded the video driver, Media encoder worked as normal.

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    kulpreet singh
    kulpreet singh
    Inspiring
    Sep 13, 2017 6:14 PM UTC

    Thanks a lot for confirming, Gordon.

    I am glad that you are back on track.

    Good Luck!

    -Kulpreet Singh

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    kulpreet singh
    kulpreet singh
    Inspiring
    Sep 13, 2017 12:47 PM UTC

    Hi Gordon,

    I am sorry that you are not able to use Adobe Media Encoder on your PC.

    Do you have Administrative rights on this computer?

    It could be an issue of permissions (on your user profile), have you checked with your IT Team?

    Thanks,

    Kulpreet Singh

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