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agfaguy3
Participant
September 12, 2017
Answered

Media Encoder has stopped working (on Windows 7)

  • September 12, 2017
  • 2 replies
  • 1290 views

My company uses Windows 7 Enterprise and all CC applications work great except for Media Encoder - it will not launch. It gives the following error message:


    A check online for a solution yields nothing. Does anybody have suggestions for this problem?

Thanks,

Gordon Miller
 
 
 
 
 
 
 
 
 
 
 





    This topic has been closed for replies.
    Correct answer agfaguy3

    My IT support guy solved the problem. It was an NVidia video card driver problem. As soon as he upgraded the video driver, Media encoder worked as normal.

    2 replies

    A
    agfaguy3AuthorCorrect answer
    Participant
    September 13, 2017

    My IT support guy solved the problem. It was an NVidia video card driver problem. As soon as he upgraded the video driver, Media encoder worked as normal.

    kulpreet singh
    kulpreet singh
    Inspiring
    September 13, 2017

    Thanks a lot for confirming, Gordon.

    I am glad that you are back on track.

    Good Luck!

    -Kulpreet Singh

    kulpreet singh
    kulpreet singh
    Inspiring
    September 13, 2017

    Hi Gordon,

    I am sorry that you are not able to use Adobe Media Encoder on your PC.

    Do you have Administrative rights on this computer?

    It could be an issue of permissions (on your user profile), have you checked with your IT Team?

    Thanks,

    Kulpreet Singh

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