Media Encoder Issue

Forum|Forum|2 years ago
June 15, 2023
2 replies
485 views

Hey everyone, was wondering if anyone knew how to get an install of Media Encoder 2021? I have a few projects that require me to edit in Premiere/AE 2021 due to some preview transcoding issues in the newer versions, but I seem to have accidently uninstalled my Media Encoder 2021 version and can't seem to find anywhere to get it back. Right now I'm just editing in '21 and then upgrading the project to '23 to use the Media Encoder of that version, but it's just a bit of an unnecessary hassle.

Thanks!

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Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

Peru Bob

Correct answer

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare