Skip to main content
Tolosuka
Tolosuka
Participating Frequently
January 6, 2020
Question

Media Encoder just stops encoding proxies (only proxies!)

  • January 6, 2020
  • 9 replies
  • 8872 views

Whenever I try to create a proxy, ME starts working and then just stops after a while. No crashes, no freezes - it just stops doing anything. I can hear my CPU vent slowing down and the CPU usage goes down to 0%. ME doesn't crash, it's still functioning and I can pause the encode.

 

The really weird thing about this is that this only happens when I try to encode proxies. Now I only recently learned about proxies and I never used them before so I don't now whether this is a new issue. Maybe it never worked on my system. Encoding videos (normal export) still works finde. It's just the proxies that don't work.

    This topic has been closed for replies.

    9 replies

    Ictcmn
    Ictcmn
    Participating Frequently
    January 12, 2023

    Was there ever a solution to this? I have also never used proxies before and just had this issue trying to create a proxy for an EOS R5 file that took 11 hours and has just frozen with 13 seconds to go when I checked in the morning! I wondered if it might have frozen because it's taking a while to write the file out, but the file size of the proxy isn't working. It looks like handbrake might be the workaround - but is there no fix since a couple of years ago?

    T
    toneproductions
    Participating Frequently
    January 14, 2023

    + 1 for this issue. AME seems to hang at the end of files and never finishes the encode.

    PolkaFever
    PolkaFever
    Inspiring
    April 18, 2021

    I have the same problems. Proxies created in AME or Premiere>AME or AE>AME all crashes. I have Black Magic .braw files. They all stop after a few minutes. I'm on PC and my colleague on a Mac had to create my proxies in AME.

     

    Adobe is always creating havok with my deadlines....

    I wonder if the graphic card (Nvidia RTX 2080 Ti) and Adobe has compability issues? 

     

     

    F
    Fotojams
    Participant
    April 7, 2021

    I've been having the same issue. I'm trying to create proxies from a Eos R and a GH5. It just stops Encoring, the system doesn't crash, it literally stops Encoring. I'm using AME 2021 the newest version on a windows pc! Anybody know how to fix this problem?????

    R
    Reuben5D99
    Participant
    January 30, 2021

    I am having the same issue. I'm trying to create proxies for my Canon Cinema RAW Light footage. I've tried every defaul ingest preset as well as creating a custom ProRes 422 720p preset.

     

    AME barely encodes the first file, then crashes. Sometimes it freezes my computer with it. I've resorted to creating proxies outside of the project file, with AME 2019 (which I will have to manually relink later). This seems to be working, but it's a major inconvenience to my workflow, as I deal with huge RAW files all the time.

     

    This has to be a bug with the new AME v.14, I've never had this issue before and I've troubleshooted as far as I can go. Adobe, please fix!!

    D
    defaultivx3qutn1f0g
    Participant
    November 12, 2020

    I have the same issue, happend on AME 2019, using AME 2020 and PR 2020, problem solved, keep both PR AME 2019 and 2020, because there maybe problems with AME and PR 2020.

    J
    johnnyk7917700
    Inspiring
    August 6, 2020

    I am having same issue.  Haven't used proxies since January, Yesterday i wanted to use proxies and media encoder won't encode them it just stops.vI also updated to latest everything and still same issue.

     

    I DID manage to encode some yesterday  but on repeating today it failed again. Pressing STOP hangs ME and i need to them kill it

     

    /J

     

      Jeff Bugbee
      Community Expert
      Jeff BugbeeCommunity Expert
      Community Expert
      January 10, 2020

      Tolosuka,

      can you open AME, Preferences, Audio Hardware

      and make sure your Default Output isn't set to a disconnected device? I had a user expericing something similar and the issue ended up being AME was trying to connect to a disconnected audio device.

      Tolosuka
      TolosukaAuthor
      Participating Frequently
      January 11, 2020

      Just checked - it's set to the correct device.

      D
      David Arbor
      Inspiring
      January 7, 2020

      Understood. Yes, Premiere is frustratingly inflexible when it comes to proxies and audio.

       

      You say that AME stops working after a while. Can you narrow down where the issue is? Try creating only one proxy. You can also hit Cmd/Ctrl+L while in AME to bring up the log. Scroll to the very bottom and see if there's anything useful.

       

      Does the proxy get created but maybe AME hangs when it's communicating back with Premiere to attach it, or does AME hang in the middle of encoding?

      Tolosuka
      TolosukaAuthor
      Participating Frequently
      January 10, 2020

      AME stops in the middle of the encoding process. The file created isn't complete so it never get's to the point where it could send the file back to Premiere. As soon as AME hangs and the encode stops, part of the program freezes. I'm still able to pause the encode but trying to completely stop it results in AME freezing completely so I have to kill it in the Task Manager. The log just says that the encode was interrupted by the user and nothing else.

       

      But in the last couple days I started to use Handbrake with their built-in proxy preset and that works pretty well so it's not that big of deal anymore.

      D
      David Arbor
      Inspiring
      January 10, 2020

      Ok, well I'm glad you at least have a workaround. I wonder, though, if theres an issue with your footage, or something wonky with your user account. If you wanted to explore this further you could always try completely different footage (maybe even a different format, just in case) and a new user account to see what happens in a 'clean' environment.

      D
      David Arbor
      Inspiring
      January 7, 2020

      What format are you choosing when trying to create proxies? Have you tried one of the other formats?

       

      Also, forgetting the proxy workflow, what happens if you try to manually transcode a video using the same format as you chose while making proxies?

      Tolosuka
      TolosukaAuthor
      Participating Frequently
      January 7, 2020

      I tried QuickTime GoPro CineForm as well as Apple ProRes 422 Proxy in every resolution available. Using these presets in normal export works fine. But it's not the same because it mixes my sound down to one channel so I can't use it as a proxy. Otherwise I would be fine with exporting the sequence manually and then attaching it later.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices