Media Encoder log files not updating -- how to fix?

My encoding and error logs for AME don't seem to be updating properly. Often I get a "completed with warnings" yellow exclamation point, with a link to an error log, but then there is nothing about that render there. I've had some "hardware encoding" renders from PP fail on me the past couple of days (AME just gets stuck and all I can do is manually stop the render), and those don't show up in either the error or regular log. At all.

Also, renders that complete with with no warnings are often missing from the log file.

My my log files go back to 2016, and I can see that those entries are full of information.

I'm not sure what to do here...any advice about how to get entries reliably showing up in my logs?

Thanks,

Lori