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Willow29
Participant
July 25, 2023
Answered

Media Encoder never opens

  • July 25, 2023
  • 1 reply
  • 759 views

Since Media Encorder 2023 version, I can't open the software whatever I do.
I tried via the dynamic link of Aftrer Effects : don't open

I tried via the Cloud : don't open

I tried open Media Encoder directly : don't open

 

Each time, I have to unsinstall and reinstall the software to get it works.

But it works only once and then it fails again.

 

Is there anybody who has the same problem?

It started a few month ago when I installed the 2023 version.

    This topic has been closed for replies.

    1 reply

    peterk68768486
    peterk68768486
    Participating Frequently
    July 25, 2023

    I had the same problem using Trend Miro Interent Security as my Virus checker. If this is the case try adding the folder C:\Program Files\Adobe\Adobe Media Encoder into the Exception List if you are using Trend Miro Interent Security. You will probably have to add C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AfterFX.exe if you use After Effects. Hope this helps.

      W
      Willow29Author
      Participant
      July 25, 2023

      Thank you for your answer. Unfortunately I'm on Mac with no antivirus software. So I keep searching!

      peterk68768486
      peterk68768486Correct answer
      Participating Frequently
      July 25, 2023

      This might help https://support.apple.com/en-au/guide/mac-help/mh40616/13.0/mac/13.0

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