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M
McStack
Known Participant
March 2, 2017
Question

Media Encoder not encoding audio (build 11.0.2.53)

  • March 2, 2017
  • 1 reply
  • 295 views

Since I updated yesterday, none of my renders in the AME renders audio with video. I rebooted, still nothing. I uninstalled and reinstall, and rebooted... nothing. I have to render everything out of PP. 

UPDATE:  I can send from PP to the AME and render successfully.  I just cannot drag files into AME and expect it to render with audio.

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    1 reply

    M
    McStackAuthor
    Known Participant
    March 2, 2017

    Problem solved after I called Adobe. He had me close all adobe programs, then open C:\Users\dstack\AppData\Roaming\Adobe and change "common" folder to "old common"  then open up ame and encode.  It worked fine.

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