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WaddellMedia
Participant
Dec 3, 2019 11:28 AM UTC
Question

Media Encoder not encoding full file

I have a watch folder set up within Media Encoder 2020, I've noticed that sometimes the encoder will look as though it is finished, and it uploads to my Vimeo account, however it has only encoded the first minute or so of the video, then running the same file through again it completes the full video, has anyone else experienced this?

Most of the exports come out of Avid Media Composer. Currently running on macOS High Sierra Version 10.13.6.

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4 replies

Adobe Employee
pshankar1
Adobe Employee
Dec 3, 2019 4:14 PM UTC

Are you exporting from Avid Media Composer directly into AME watch folder? or, copying the file to watch folder after the file is fully exported?

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    WaddellMediaAuthor
    Participant
    Dec 3, 2019 4:40 PM UTC

    Exporting from Avid directly into the AME watch folder

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    Adobe Employee
    pshankar1
    Adobe Employee
    Dec 3, 2019 6:19 PM UTC

    AME checks to make sure a file in the watched folder is not growing by checking the file size after a certain short interval and so it is possible that in your case Avid app did not update that file for long enough time for AME to think that file is ready to be processed. Hence the premature processing of the file. I don't know if there is a setting in Avid app to move the file after the export is done or some other way to potentially solve this problem. 

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