Media Encoder Not exporting correctly

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I am having issues with media encoder. Not sure if this issue has to do with the recent update, but I have tried to go back to version 15.2 just to get a video to export.

I am trying to export a video using media encoder. I pick my usual preset - HD720p 25. When I click play to export the video, It does not give any remaining time and the elapsed time is at 0. When the video does export - it is only 50kb (it should be triple that) and it does not play anything.

Is this happening to anyone else?

Export or render

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gupta shivangiCorrect answer

Legend

Hi there,

Sorry for the trouble. Have you considered changing the export settings?

Let us know. We're here to help.

Regards,

Shivangi

gupta shivangiCorrect answer

Legend

Hi there,

Sorry for the trouble. Have you considered changing the export settings?

Let us know. We're here to help.

Regards,

Shivangi

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M

maggieh70061099Author

Participant

Hello,

I have tried using different export options, trying to export from premier pro and using another preset. I created a new project file, redid the project and now it has exported. There must be a file or glitch on my old project file preventing it from exporting correctly. Still having the issue, but found a work around for now.

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gupta shivangi

Legend

Ohh Perfect! Thanks for keeping us updated. Give us a shout if the issue reoccurs. We're here if you need us. 🙂

Cheers,

Shivangi

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