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kimij35814460
Participant
Mar 15, 2021 12:00 PM UTC
Question

Media Encoder not installed! 15.0

So I'm working with the latest updates on Premiere Pro AND Media Encoder. Premiere Pro tells me whe I try to queue an exports this! I got lots of stockfootage that needs to be exported and can't really just manually export everything..

Working on iMac with latest update Big Sur 11.2.3 . After I installed this the problem occured.


Please help! 🙂

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3 replies

gupta shivangi
gupta shivangi
Legend
Mar 16, 2021 5:10 PM UTC

Hi there,

This does not sound ideal. We appreciate that you have already checked the version of the application installed.

Was this project created on the same version of PR? 

Let us know.  We're here to help

Regards,

Shivangi

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Joost van der Hoeven
Community Expert
Joost van der HoevenCommunity Expert
Community Expert
Mar 15, 2021 5:56 PM UTC

Please check both Pr and AME are on the same version. If you use Premiere Pro 2021 you need to have Media Encoder 2021 installed. When using version 2020, both applications need to be 2020. You can't mix and match versions.

 

Joost van der Hoeven | Editor, Colorist, Animator & Adobe Master Trainer | Animotion

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    kimij35814460Author
    Participant
    Mar 16, 2021 7:32 AM UTC

    Thanks even tho you propably didn't read the part "latest versions of both installed", doesen't that mean they should both be 2021 version 15.0. I uninstalled an reinstalled both also.

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