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KaterinaBal
Participant
September 14, 2021
Question

Media Encoder not opening, even after uninstailing

  • September 14, 2021
  • 2 replies
  • 238 views

Please, help me. I have no idea what to do

This topic has been closed for replies.

2 replies

gupta shivangi
Legend
September 15, 2021

Hi there,

We're sorry for the trouble. We'll look into this.

Could you share your system info(OS, RAM, GPU, etc)?

Do you have any other Adobe application to test the launch?

 

Also, did you try the suggestion given by the expert above?

 

Let us know.

Regards,

Shivangi

Peru Bob
Community Expert
Community Expert
September 14, 2021

Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).