Skip to main content
veronical61739353
veronical61739353
Participant
April 10, 2018
Question

Media encoder not showing video

  • April 10, 2018
  • 2 replies
  • 3409 views

Hi all. I am trying to create proxies from some .mov files in media encoder and when i drag or import them to my queue it does not register any video file, only the audio track (which is blank anyway)

I'm so stuck please help

      This topic has been closed for replies.

      2 replies

      workhousejamie
      workhousejamie
      Participant
      September 24, 2018

      I am also having the same issue, I've tried dragging numerous 4K .mov files into AME to create some lower res proxies for previewing the clips faster over a server network, but when I try and create a preset the footage is just black with no video showing at all. I've just updated AME to the latest version. My computer is running MacOS Hi Sierra 10.13.4.

      HELP PLEASE

      Vinay Dwivedi
      Adobe Employee
      Vinay Dwivedi
      Adobe Employee
      April 10, 2018

      Hi Veronica,

      Please mention the OS and Premiere Pro version and exact build number. Also, what is the source of the mov files in question?

      //Vinay

      G
      Georgie UE
      Participant
      July 9, 2018

      Hi Vinay, I'm having the same problem. Dropped 6 videos into AME to make proxy files, 3 of them are fine, the other 3 I'm only getting an audio track and black screen.

      I'm using MacOS High Sierra, version 10.13.5, and AME CC 2018. I was using Premiere Pro CC 2018 earlier today but rushes were importing with audio only, no video, so I've reinstalled PP CC 2017 (see here: Re: Premiere Pro only importing audio from .mov )

      The files are H.264 .MOV, around 3GB a piece.

      Thanks

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices